LYDIA Home Association

Counseling CenterChicago


We are required by law to maintain to maintain your privacy and to provide you with this notice of your rights. We respect client confidentiality and only release confidential information about you in accordance with the Illinois and federal law. This notice describes our policies related to the use of the records of your care at the Counseling Center of LYDIA Home Association (LHA).

Privacy Contact: If you have any questions about this policy or your rights, you may contact our Privacy Officer, ALLAN PETERSON, at (773) 736-1447.


In order to effectively provide your care, there are times when we will need to share information about your care (also called Protected Health Information) with others outside LHA. These times include:

  • Treatment: We may use or disclose clinical information about you to those involved in your care to provide, coordinate, or manage your care or any related services, including consultation with clinical supervisors or other treatment team members. We may disclose PHI to others only with your authorization.
  • Payment: This agency may use and disclose your health information to others for the purposes of receiving payment for treatment and services that you receive. For example, a bill may be sent to you or a third-party payor, such as an insurance company or health plan. The information on the bill may contain information that identifies you, your diagnosis, and your treatment. We also have a right to verify that the payment information you are providing is correct.
  • Healthcare Operations: We may use information about you to support our business activities. This may include activities such as setting up your appointments, reviewing your care and training staff.

Information Disclosed without Your Consent. Under Illinois and federal law, information about you may be disclosed without your consent in the following circumstances:

  • Emergencies: We may share information to avert a serious threat to your health or safety or the health or safety of others.
  • Follow-up Appointments: We may leave appointment information on your home answering machine unless you tell us not to.
  • As Required by Law: We may disclose information about you in situations such as when we have a court order, or are mandated to provide public health information, such as communicable diseases or suspected abuse or neglect such as child abuse, elder abuse, or institutional abuse.
  • Governmental Requirements: We may disclose information to a health oversight agency for activities authorized by law, such as audits, investigations, inspections, and licensure. We are also required to share information, if requested, with the US Department of Health and Human Services to determine our compliance with federal laws related to health care and to Illinois state agencies that fund our services. We may also share information with the government for public health, military, veterans, national security, intelligence as required by law.
  • Criminal Activity or Danger to Others: If a crime is committed on our premises or against our personnel, we may share information with law enforcement to apprehend the criminal. We also have the right to involve law enforcement when we believe an immediate danger may occur to someone.
  • Coroners: We are required to disclose information about the circumstances of a client death to a coroner who is investigating it.


You have the following rights under Illinois and federal law:

  • Permission and Authorization: We may disclose your information with family members directly involved with your care with your verbal permission. Uses and disclosures not specifically permitted by law will be made only with your written authorization, which you may revoke at any time.
  • Copy of Record: You are entitled to inspect the clinical record LHA has generated about you. We may charge you a reasonable fee for copying and mailing your record.
  • Release of Records: You may consent in writing to the release of your records to others, for any purpose you choose. This could include your attorney, employer, or others whom you wish to have knowledge of your care. You may revoke this consent at any time, but only to the extent no action has been taken by LHA based upon your prior authorization.
  • Restriction on Record: You may ask us not to use or disclose part of the clinical information. This request must be in writing. The agency is not required to agree to your request if we believe it is in your best interest to permit use and disclosure of the information.
  • Amending Record: If you believe that something in your record is incorrect or incomplete, you may request we add an amendment to it. To make this request, contact the Privacy Contact, and ask for the Request to Amend Health Information form. In certain cases, we may deny your request. If we deny your request for an amendment, you have a right to file a statement that you disagree with us. Your request, our response, and your statement will be added to your record.
  • Contacting You: You may request that we send information to another address or communicate with you by other means. We will honor such a request as long as it is reasonable and we are assured it is correct.
  • Accounting for Disclosures: You may request an accounting of disclosures we have made related to your confidential information, except for information that we used for treatment, payment, or health care operations, that we shared with you or your family, information that you gave us specific consent to release, or information we are required to release.
  • Questions and Complaints: If you have any questions, or wish a copy of this Policy, or have any complaints, you may contact our Privacy Contact in writing at 4300 West Irving Park Road, Chicago, IL for further information. You may also complain to the Secretary of the US Department of Health and Human Services Health and Human Services if you believe LHA has violated your privacy rights. We will not retaliate against you for filing a complaint.

Changes in Policy: This agency reserves the right to change its Privacy Policy based on the needs of LHA and changes in state and federal law. Revised notices will be posted in our facility and copies made available upon request.